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Front Desk Concierge - bliss spa

bliss hollywood

welcome to ‘spa’-llywood

The ‘spa’-pparazzi are abuzz: there’s a new bliss spa at the W Hollywood. Get ready for your closeup with world-famous facials, prep your soles for a Walk of Fame stroll with pampering pedis, and feel totally divine on Hollywood & Vine with must-have massages.

At our Hollywood location, expect over 6,000 square feet of tension-fighting facilities stretched over two floors, featuring a retail beauty boutique, a luxe nail lounge with two manicure and two pedicure stations, seven treatment rooms, and men’s and women’s locker rooms and lounges. Trademark bliss touches—like a cleverly compiled menu of super effective services, rhythm and blues tunes, and legendary brownie buffet—set a fun, upbeat tone to top off the space.

So all you tinseltown tourists, glam-loving locals and struggling starlets, prepare to get totally ‘spa’-struck at bliss Hollywood.

 

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘home care services’ are offered.  Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience:  (Type of work experience, min. number of years):

  • Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

- Technical or Administrative Knowledge:

  • Computer literate with good typing skills.
  • Effective written communication skills.
  • Able to operate basic business machines(i.e. calculator, fax, printer, copier)

- Required Skills and Abilities and/or:

  • Self motivated.
  • Maintain a professional appearance at all times.
  • At least 1 year of experience of working with answering the phones in a customer oriented environment.
  • Demonstrate pleasant and appropriate phone etiquette.
  • Excellent listening and verbal skills.
  • Computer literate with good keyboard skills. Proficient with Windows.
  • Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
  • High school diploma or equivalent.
  • Team player.
  • Responsible, dependable.
  • High personal standards and values.
  • Excellent client care, service excellence and attention to detail.
  • Effective communicator.
  • Flexible and cooperative.
  • Ability to meet US employment and eligibility requirements.

Benefits and Perks

A competitive benefits package is offered, inquire within for details to:

Health, vision, dental insurance
401k savings plan
Paid time away from work for eligible employees
Employee spa service/retail discounts and promotional Friends & Family program 

 

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