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Spa Attendant/Housekeeping - Mandara Spa

Company Overview

Mandara Spa

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste. 
 

MAJOR JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division.  Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked. 

MAJOR JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division.  Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Attends a detailed training program upon hire to ensures you fully understand all Elemis/Mandara signature services within 30 days of employment.
  • Has a complete knowledge and understanding of all services and products while educating guests in these areas.
  • Retains clients by delivering a high level of customer service satisfaction.
  • Maintains a professional appearance at all times including a pleasant demeanor.
  • Relays with confidence product and service benefits to clients.
  • Maintains housekeeping standards of excellence, both out front and in dispensary.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Exemplary client care, guest service and attention to detail.
  • Ability to empathize with clients.
  • Sell motivated with “can-do” attitude and good communication and organizational skills.
  • Must have positive attitude and support spa directives.
  • Responsible, dependable.
  • Tactful, mature and able to get along with diverse personalities.
  • Ability to manage multiple projects simultaneously.
  • Ability and willingness to update product and service knowledge by participating in on-going training sessions.
  • Effective communicator
  • Able to handle a flexible schedule and cooperative.

WORKING CONDITIONS:

Spa and normal retail environment with minimal exposure to dust, noise, etc.  May be required to work overtime, evenings and weekends.  Must be able to work with minimal supervision.  

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