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Front Desk Concierge - bliss spa

Company Overview

bliss 49 nyc

Bliss 49's two stress-free floors help bliss-craving 'spa-hoppers' unwind like never before. The first bliss to be launched in a W Hotel, bliss 49 offers superior 'spa-ing'.

bliss 57 nyc

Bliss 57 features an over-the-top treatment menu that includes our famous facials, mesmerizing massages, and mind-boggling body treatments. This spa location caters to our indigenously uptown clientele (celebrities, supermodels, moms) by offering the same unique vibe, along with some aaah-inspiring improvements, including 11 oversized treatment rooms (including a wet room, a luxe nail lounge, men's and women's locker rooms and lounges). Trademark bliss touches—like a cleverly compiled menu of super effective services, rhythm and blues tunes, and legendary brownie buffet—set a fun, upbeat tone to top off the space. 

bliss soho nyc

Welcome to the spot where all the bliss began. Our flagship spa location mixes a modern, tongue-in-chic approach to grooming with a massive menu of fantastic facials, massages, manicures, pedicures, waxing, laser hair removal and body treatments. Our bliss soho location features a retail beauty boutique, a luxe nail lounge, wet treatment rooms for splashy body treatments, and super-relaxing men's and women's locker rooms and lounges. It was bliss soho that launched the 'spa-boom' in the mid-nineties and the best of its trademark touches still remain—like a cleverly compiled menu of super effective services, rhythm and blues tunes, and our legendary brownie buffet – in a fun, upbeat environment that is oh-so-SoHo, NYC.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered.  Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience:  (Type of work experience, min. number of years):

  • Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

- Technical or Administrative Knowledge:

  • Computer literate with good typing skills.
  • Effective written communication skills.
  • Able to operate basic business machines(i.e. calculator, fax, printer, copier)

- Required Skills and Abilities and/or:

  • Self motivated.
  • Maintain a professional appearance at all times.
  • At least 1 year of experience of working with answering the phones in a customer oriented environment.
  • Demonstrate pleasant and appropriate phone etiquette.
  • Excellent listening and verbal skills.
  • Computer literate with good keyboard skills. Proficient with Windows.
  • Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
  • High school diploma or equivalent.
  • Team player.
  • Responsible, dependable.
  • High personal standards and values.
  • Excellent client care, service excellence and attention to detail.
  • Effective communicator.
  • Flexible and cooperative.
  • Ability to meet US employment and eligibility requirements.

 

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