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Concierge - bliss spa

bliss san francisco

Our first west coast outpost, bliss San Francisco is located on the fourth floor of the super-chic W San Francisco. Boasting 5,000 square feet of tension-fighting facilities, bliss San Francisco features a retail boutique, three movie-while-you-manicure nail stations, nine treatment rooms, and men's and women's lounges with adjoining outdoor escapes. The space also showcases bliss trademark touches, including a cleverly compiled menu of super effective services, rhythm and blues tunes, and our legendary brownie buffet. Bliss San Francisco offers superior 'spa-ing', 'BIP' status and priority booking to hotel guests as part of the brilliant bliss-W mix.

 

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered.  Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience:  (Type of work experience, min. number of years):

  • Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

- Technical or Administrative Knowledge:

  • Computer literate with good typing skills.
  • Effective written communication skills.
  • Able to operate basic business machines(i.e. calculator, fax, printer, copier)

- Required Skills and Abilities and/or:

  • Self motivated.
  • Maintain a professional appearance at all times.
  • At least 1 year of experience of working with answering the phones in a customer oriented environment.
  • Demonstrate pleasant and appropriate phone etiquette.
  • Excellent listening and verbal skills.
  • Computer literate with good keyboard skills. Proficient with Windows.
  • Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
  • High school diploma or equivalent.
  • Team player.
  • Responsible, dependable.
  • High personal standards and values.
  • Excellent client care, service excellence and attention to detail.
  • Effective communicator.
  • Flexible and cooperative.
  • Ability to meet US employment and eligibility requirements.

 

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